Hi, I'm Pavithra K —
a Professional who builds
lasting client relationships.
MBA Graduate. Customer Service Professional. CRM & Client Relations Specialist. I deliver proactive support, manage client relationships end-to-end, and keep operations running smoothly.
A little about how I got here
I'm an MBA graduate from Bharathiyar University, with a commerce foundation built through my M.Com and B.Com at Dr. N.G.P. Arts and Science College. I'm currently working as a Customer Service Representative at Avantor, where I manage end-to-end client support across calls and email, keep operational data accurate, and work cross-functionally with internal teams, vendors, and customers to resolve issues efficiently.
My goal is to be part of a company where I can put my skills to work, keep growing professionally, and contribute directly to the team's productivity and reputation. I care about staying organised, building trust with every client I work with, and making decisions people can rely on.
What I work with
The tools, languages, and strengths I bring to a team.
Software & Tools
Languages
Core Strengths
Customer Service & Client Relations
A closer look at my current role and prior industrial exposure.
Clients needed consistent, end-to-end support across calls and email, alongside accurate operational tracking and reporting.
I delivered end-to-end customer support, maintained accurate customer data, and collaborated cross-functionally with internal teams, vendors, and customers.
I used SAP, Salesforce, and C4C for CRM, order management, and case tracking to keep support delivery organised and traceable.
Consistently contributed to high customer satisfaction ratings through proactive, reliable support.
Industrial Exposure — Shree Vari Apparels Private Limited
Assisted the manager and attended meetings on import and export operations, and supported the employee welfare board during my training.
Academic Research
An individual research project completed during my MBA.
Individual project · Human Resource Management · Dec 2021 – March 2022
Work-from-home IT employees face mental and physical challenges that can affect their promotion and incentive outcomes.
Combined primary and secondary data, analysed using simple percentage analysis, rank analysis, regression, correlation, and chi-square testing.
Studied the problems WFH employees face and how those problems affect their promotion and incentives.
Delivered a completed individual research study connecting employee wellbeing to career outcomes.
Academic background
Recognition & involvement
Completed Customer Relationship Management (CRM) certificate course
Event Organizer at Dr. N.G.P. Arts and Science College
1st Prize — Best Manager, intra-department competition
Member, Leo Club — Dr. N.G.P. Arts and Science College
Participated in National Level Conference, Sri Krishna Arts and Science College
Runner-up, Hockey — Sri Jayendra Saraswathi Vidhyalaya Matric HSS
Winner, Football — Coimbatore Zonal Level meet
House Captain — Sri Jayendra Saraswathi Vidhyalaya Matric HSS
Active volunteer, Women's Welfare Association
Let's work together
Reach out directly — I usually reply within a day.
Open to opportunities
I'm looking to join a team where I can put my customer service and CRM experience to work, keep learning, and contribute to the company's productivity from day one.
vpavithracbe@gmail.com
or email me directly →